Refund policy

Refunds, Exchanges & Cancellations

I hope you will love your new Small Dog Silver jewellery. Every possible care will be taken to ensure that your jewellery arrives safely.

Changing your mind.

If you have changed your mind, please contact me within 14 calendar days to organise your return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.

Return postage costs will only be refunded if the item was faulty or the incorrect item was sent.

Damaged Items

If you have received a damaged item it is your responsibility to inform me within 14 days from receipt. This will include sending photographic evidence. If there is anything missing from your order you will need to notify me within 14 days of receipt. Once photographic evidence has been received and I determine that the item is damaged, I will issue a replacement. If this is not possible a refund will be given. I will be unable to provide refunds or replacements where damage has been caused through accident, neglect or misuse.

Personalised or Bespoke Items

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange. Please contact me to discuss in the first instance.
Personalised orders cannot be returned except if damaged on arrival.

Rings

Rings can be returned, for either an exchange (if that's possible) or refund. However, due to the nature of my made-to-order service, if an exchange is requested for a ring of more than 1 full size difference, an alteration or remaking charge of £30 will be applied for non-stone set rings, and £50 for stone set rings.

Earrings

I regret that I cannot offer refunds on earrings for health and safety reasons.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

How and Where to Return Items

Please mail your return to: Small Dog Silver, 10 Lower Bardley Court , Stottesdon, DY14 8NE, United Kingdom

I strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and I will be unable to refund items lost in transit where they are not insured.