Shipping policy
Small Dog Silver uses Royal Mail to ship your items - you will never need to pay more than the cost shown at checkout.
I use Royal Mail Tracked with Signature or Royal Mail Special Delivery within the UK.
International Shipping is via the Royal Mail Tracked service.
US Tariffs are collected at checkout - however Small Dog Silver cannot be held responsible for any further delivery fees levied.
Costs are subject to change at any time and certain services may be unavailable.
Small Dog Silver ("we" and "us") is the operator of (https://www.smalldogsilver.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait or if you would prefer for us to process a refund for any other items ordered.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
Please refer to our refund policy.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Ready to Send orders are usually dispatched within 5 business days of payment of order, unless otherwise specified on the item listing.
I generally operate on Monday - Friday during standard business hours, except on national holidays at which time I will be closed. In these instances, I take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For orders via PayPal we are only able to ship to the registered PayPal address. This is to comply with the PayPal guarantee.
4.7 Items Out Of Stock
If an item is out of stock, I will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact me so that I can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with me. If the parcel has been delivered without you being present, please contact me as soon as possible to arrange the next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Small Dog Silver encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Small Dog Silver at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind about a non personalised order before you have received your item, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) are not be eligible for refund or exchange.
Personalised orders may not be returned except if damaged on arrival. Pleasen refer to our Refund policy for more information.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please submit an enquiry at https://smalldogsilver.co.uk/pages/contact-small-dog-silver